Return & Refund Policy

At Jewelaa, we value customer satisfaction. We offer a 3-day return policy, meaning you must request a return within 3 days of delivery. After this period, the return window will be automatically closed.

How to Request a Return

• Mail us at [email protected] / WhatsApp us at +91 7980348040 within 3 working days, including your Order ID and reason for return.
• An unboxing video is mandatory for all return requests.
• Refunds are not available for Cash on Delivery (COD) orders. If your payment was made through our payment partner, RazorPay, you will receive the eligible refund amount after deducting the reverse shipping fee. A confirmation of the refund will be sent to your email.
• A ₹80 reverse shipping fees will be deducted from the refund amount if the return is approved.

Return Eligibility & Conditions

1. Damaged or Missing Product

We follow a strict 3-layer quality check before shipping. However, if you receive a damaged product:

• The damage must be reported within 3 days of delivery.
• An unboxing video clearly showing the damage is mandatory.
• If you ordered multiple products, only the damaged item will be eligible for return.
• The refund will be processed within 7 days after we receive the returned product.

Important Notes:

• The video must clearly highlight the damaged or missing part.
• Ensure that the product’s original labels and tags are intact.
• If the video does not meet these requirements, the return request will be rejected.
• A 360-degree unpacking video is required to verify damage or missing items.

2. Dislike or Change of Mind

If you dislike the product upon delivery, you can request a return within 3 days.

• Return shipping charges of ₹80 will be deducted from the refund.
• Refunds will be provided only for PREPAID orders and not for COD orders.
• The product must be unused and in its original condition, as it is box packaging.

Key Conditions:

• If the return request is rejected due to quality checks, no refund will be issued.
• Customers must be available for the reverse pickup. If unavailable or unresponsive, the return request will need to be re-initiated, extending the overall timeline.
• Some pin codes may not be reverse serviceable. In such cases, you may need to ship the product back yourself.

3. Additional Return & Exchange Guidelines

• Returns are processed at the order level (not on a product-by-product basis).
• Jewellery from combo sets or gift boxes cannot be returned or exchanged.
• Products purchased during sales, promotions, or clearance events are non-returnable.

Cancellation Policy

• Orders cannot be canceled once placed. Please avoid impulse purchases.

For any queries, reach out to us at [email protected].